At 1 Van 1 Man, we listen carefully to your requirements before delivering a service that's high quality, personal, affordable, reliable and efficient.
We have listed our most frequent questions below, but if you have anything else you need to know then feel free to contact us - we're more than happy to help.
Do You Give Invoices & Receipts For Our Records?
Yes. Let us know how you would like to receive these and we can provide removal invoices/receipts in the format needed such as email or printed letter. We may have to post or forward these to you.
How Much Do You Charge For Office & House Removals In York?
All removal work is charged by the hour. We assess each move on a "case by case" basis and try to estimate the number of hours required. We also tend to "round down" to the nearest hour in good faith should the removal take a little longer than intended.
The first chargeable hour commences upon our arrival, with the clock running until the move is completed. Fill in our form and we will send a detailed pricing info for you consideration. Get A Quote Online Now
We will try our hardest to arrive within the time scale agreed, but please remember that all arrival times are estimates and that delays are sometimes unavoidable due to traffic, accidents or extreme weather etc. We will always try to let you know if and when we are running late.
How Do I Pay & Is There Any Action For Non-Payment?
We accept payment to our driver on completion of the job or prior to the work when booking the job. Any failure to pay for work carried out will result in court action taken against the failing parties. We are entitled by law to hold any items or goods we are storing on our customers' behalf until disputes are settled. See payments page for more info
How Long Will My Office / House Removal Take?
Every delivery, courier job or removal service is tailored to your personal requirements. House removals and office relocations will differ in size and capacity, making it difficult for us to provide an estimate without speaking to you first.
Your location, number of belongings, the distance between premises, accessibility and parking restrictions will all be taken into consideration before a price is offered.
You can save time and money by doing some of the initial work yourself, mainly by packing items safely and parcelling them up sensibly with sealed lids. This will enable us to quickly load and offload the van during the removal. To help you further see our advice on how to pack for moving home
How Many Drivers Or Removal Men Should I Book?
When moving house, most customers choose to book a team of 2-3 removal men for the job. If your friends and family are willing to help you at both ends of the move, then you may be ok with just 1 of our removal men.
If using your own helpers, they need to be strong and able to fully assist our own removal professionals. They should know how to correctly lift and handle furniture and other heavy items in the interest of health and safety.
Do You Transport Pets?
We will be happy to transport pets that are placed in a carry-cage, or sufficiently harnessed. We cannot transport animals that are aggressive in nature, or that are not properly harnessed for the journey.
Please note that we are only prepared to transport pets over a short distance, and will not transport pets or any other animals over long distance moves.
Can I Ride In The Removal Van If I Don't Have My Own Transport?
This depends on how many people wish to ride with us and the kind of removal service you have booked. Our vans have 3 seats so we are able to transport 2 people per van if you've only booked a single driver, otherwise we can carry 1 person on a 2 man job.
Are There Any Discounts Available?
We can offer discounts to students and members of the public sector, it also depends on if we have any promotions going on at time of enquiry. In order to qualify; inform us when calling or fill in our online form and simply produce an NUS, Armed Forces or Nursing card to the driver when he arrives, again that depends on our promotions at the time of enquiry.
Does 1 Van 1 Man Provide Storage?
We can provide limited storage subject to availability. We'll be happy to help and quote you for storing your goods.
Are You Insured?
We hold full "Goods In Transit" insurance and for the added peace of mind for our customers. In our commitment to safety, we always use protective blankets and load straps where required.
Please note, customers requiring insurance cover for more than £10,000 will need to arrange additional cover with a 3rd-party insurance company.
Can You Offer Bubble Wrap Or Packing Services?
We don't directly supply boxes or packing supplies for your move, but we would recommend the service offered by Tea Crate Packaging.
Should We Empty Drawers & Cupboards Before The Move?
Generally we would say yes, it's best to empty everything and pack it separately to avoid damages and make furniture lighter to move. If items aren't breakable, are tightly packed and are light it may be ok to keep them contained in the drawers etc for the move. Check out our organisation tips for smooth removals day.
Do You do Single Item Removals?
Can I Share Removals with a Friend?
Yes! We actually encourage students to share our removals services as we think spare space in our vans is a waste. As long as your belongings fit into the size of the van you've booked, you can split the cost with a friend and we can move two of you at the same time to the same destination. This is extremely popular in the summer when students return to the University after the holidays, please see our student removals services and Get A Quote Online now
What Happens if I Need to Cancel?
As soon as you find out you need to cancel, contact us. The earlier you let us know, the less chance you have of losing more money.
If you cancel or postpone the agreed removal work, the following terms and conditions will apply, click here
My House has Flooded Can You Move Me Quickly?
Unfortunately the banks of the River Ouse do break and residents need moving quickly. The faster you move wet furniture, the more chance you have of it being rescued or repaired. We also understand that you may want to save the rest of your furniture while moving yourself and your family to somewhere safe.
This is why we do offer emergency removals for floods or other unforeseen circumstances. Of course we can’t always guarantee our availability but if we do have the time, we will carry out your last minute removals in York.
Can You Recommend Other Services to Me?
As a removals service in York we are proud to be a local business and have strong connections with other businesses in the area. We can always recommend trusted tradespeople to help you with your new home from decorating to cleaning windows.
I Have Surplus Furniture, Can You Dispose of it For Me?
We have a strong eco policy which means we always endeavour to recycle in an ethical, environmentally friendly way. We can take your unwanted items if they are in good condition and ensure they end up in the right place where someone else can make use of it.
Do You Offer a Discount if I Move Items Myself?
We are always looking for ways to cut costs for our customers and one way we do this is by offering our wait and load service. This allows you to benefit from all the advantages of van hire without the worry of providing documentation or returning the vehicle. We will act as drivers while you and your friends do the heavy lifting.
Where Can I See Your Reviews?
How Big Are Your Vans?
We offer a range of spacious vans ranging from 370 to 635 cubic feet in volume. Before your move we will gauge what size van you need so that no resources are wasted on either end. For more information about our fleet please see our van comparison guide.
How Many Vans Do I Need?
That depends on the size of your move, the journeys required to and fro, and the distance between your collection and delivery addresses. One van is usually enough, and we'll let you know when more are required. For more information about van usage please see our fleet section.
Are You Available On Evenings And Weekends?
Yes, we provide an evening and weekend service, even on Bank Holidays! This is especially useful for business owners who wish to move office outside of trading hours. Once we know the specifics we will arrange our calendar around your schedule.
Is There Anything You Won't Move?
We won't move items that are illegal, hazardous to health, explosive, unhygienic or liable to attract vermin. For more detail on this please read our full terms and conditions.
Do You Move Pianos?
Absolutely. Pianos are very delicate to transport and require an expert's hand to move. We're qualified pianos movers and offer this as a dedicated service.