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Our Terms & Conditions

This is our terms & conditions summary - our terms summarised in "plain" & easy to read English. You can read our full terms & conditions here.

Terms & Conditions Summary

Minimum Fee Rates

For all office and house removals in York, the minimum charge applied will be £75. This is the minimum amount charged for a removal service involving one operative. If two operatives are requested during the removal service, the minimum charge will be £85.

Beyond this, charges will be applied in one hour blocks at a pre-confirmed hourly rate.

The minimum cost of long distance removal services is calculated upon the time required to travel between the designated pickup point to the final destination.

Quotes

We reserve the right to ammend a quoted price if the task or circumstances lead to an increase in time, mileage or extra cost. For example, if we turn up to a job and the customer has not told us that parking is a sizable distance from their house.

Start Times

Please note that quoted start / arrival times for all removals jobs are simply an estimate and are subsequently subject to change.

1 Van 1 Man will not accept responsibility for any service delays; especially those caused by matters beyond our control. This includes extreme weather events, traffic levels, terrorist events and other problems which we have no control over.

Payment Policy

Full payment of any outstanding balance is to be paid upon completion of the job, and in cash. Other payment methods are available, but should be discussed with 1 Van 1 Man, prior to the start of the job and arranged at least a week in advance.

Damages

We cannot accept any responsibility for any incidents, accidents or damages to belongings, or any instances of lost property which occur after the job has been completed and payment has been settled. We accept no responsibility for damage caused to items as a result of poor or incorrect packing.

Insurance

Our Goods in Transit insurance covers the items we are moving up to the value of £10,000.

Parking Arrangements / Vehicle Loading & Unloading

Customers who book our service have a responsibility to ensure there is somewhere adequate to park the van at both ends of the job in question.

Should the van receive a parking ticket whilst working on your removals job, the customer will be solely responsible for settling the fine.

The height of our Luton van is 3.2 metres. Please let us know if this is an issue (low bridges, car park barriers, etc).

Dismantling & Reassembly Of Furniture

Customers need to ensure all furniture is dismantled for transit prior to our arrival. If we are asked to dismantle any item of furniture, or find that dismantling the furniture is necessary during the move, it is the customer's sole responsibility to reassemble the furniture when it arrives at the destination, unless previously negotiated with ourselves before hand.

It is the responsibility of the customer to keep all fixtures, fittings, bolts and screws for furniture in a safe and secure place. We accept no responsibility for lost fittings and fixtures.

Additional Responsibilities Of The Customer

It is the responsibility of the customer to make sure all furniture will fit into the premises at the destination. We are not prepared, or insured to remove doors, dismantle door frames or otherwise "tamper" with entrances to buildings.

Customers need to ensure all walls, carpets, woodwork etc. is adequately protected before we undertake the removal of items. We do not accept any responsibility for damage or marks made to areas which are not properly protected.

Delays which are deemed to be the fault of the customer, for example not having all items packed, supplying the wrong address, waiting for collection of keys etc., may incur an extra charge to the final bill.

Service Cancellations

Cancellation or postponement of agreed removal work is subject to the following terms:

• 8 to 10 working days from the start date of the work you agree to pay 1Van1Man 30% of the price of the work.
• 7 working days or fewer from the start date of the work you agree to pay 1Van1Man 50% of the price of the work.
• One day before, or on the day the work starts, or at any time after the work has started you agree to pay 1Van1Man 100% of the price of the work or any deposits paid will be lost.

1 Van 1 Man reserves the right to change, amend or cancel bookings as necessary.

Abuse, rudeness and violence towards any member of our staff will not be tolerated.

Should a driver need to abort a job due to aggression or abuse, the customer will still be charged the full amount for the booking.

We reserve the right to charge higher rates on Saturdays, Sundays, Bank Holidays and any other unsociable hours

“Approachable,” “Efficient,” And More Than 20,000 Extra Things People Had To Say About Their Move With 1 Van 1 Man Removals.
— Learn from the best —
our customers

The below Reviews are Live Feeds from Certified Clients on Google who Moved with us... nom nom

 

I scarcely write reviews but just wanted to say that this is a super professional, friendly, and efficient moving company. From the initial quote, through to the move itself - everything just went extremely smoothly (which is NOT the case with other companies I have used). Their prices are competitive (I got quotes to check), and the crew was outstanding and super helpful which made the move, which can be very stressful, as stress free as possible. I would not hesitate to use them again. Next time, I won't even need to bother getting other quotes either!

Jamie Santos

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Excellent Service! I would highly recommend them. We forgot to confirm our removal via email. The day of the removal I woke up at 4.30am with a doubt I realize that the removal firm was indeed not confirmed (my fault). I called the manager Dale who managed to save the day by organising a last-minute team. The guys did a fantastic job, dismantling/reassembling an expensive ottoman bed and taking it up to the second floor through an incredibly tight staircase without a scratch. They wrapped and protected everything, also items which really didn't need any protection. Everything has been moved without a scratch to the furniture and the premises. And the price was not even comparable to other moving companies in York. I have been charged lucrative quotes from other companies, given that we did all the boxes, we had very few furniture (one king bed, a sofa, table and chairs) and the old and new places were just 3 roads away. I could not believe how different the quotes were and I could not understand how to justify such a huge difference. We eventually decided to take the "risk" to go with 1 Van 1 Man Removals who quoted us a fraction of the others. I am so pleased we decided to go with them, I cannot imagine what more they could have done! Highly recommended. Just remember to confirm your booking by email.

Holly Saunders

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We had a great experience moving with this Removals firm we hired in York and would recommend to others. From the efficiency and approachability of the admin team who help us book in to the reliable and cheerful packers and movers of 1 van 1 man. They were prompt, qualified and they made moving to a new house amazingly stress free! Thank you so much, you were all totally amazing! I couldn’t have asked for a better service!

Dorina Baku

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My wife and I decided to move out of London. We were extremely worried about how we're going to take all our furniture with us all the way to York. Fortunately, 1 Van 1 Man Removals are true professional movers. The moving team that showed up on the day was quite competent and very polite. High standard removal service at a fair price. Thanks, guys!

Gabriel James

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Dale and his crew were professional and polite. Packed everything with great care and consideration. Arrived in Devon with no delays and unpacked with no damage to any items! Awesome!

Akbar Oakley

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Moved from York to Cambridge, Contacted 6 removal companies within York. But 1 Van 1 Man gave us the best quote including good communication thru emails and phone calls, the process was brilliant. We even ordered boxes through their box shop at the last minute and it was delivered straight to our door on time. Have already recommended this company to all my friends!

DAVID WILLIAM

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Good communication before moving, showed up on time, very well-organized. Moved from a 3-bed semidetached to house in Scotland. They loaded the van on the day and delivered all my household items the next day without damage. Really happy customer, great company, excellent team could not ask for more!

Declan Barnes

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From the initial enquiry to the delivery of the piano I was impressed by the professionalism, communication and service we received. Everything happened on time and both men were friendly, polite and helpful. We will have more things to move and will definitely use 1van1man removals again. Thanks lads.

Tony Mays

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Amazing service and very efficient! Came on time, helped me carry the double sofa bed up! Very competitive price as well. Dale was also very friendly. Overall will highly recommend and definitely use them again in the future if when needed. Thanks again.

Carine Chantal

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Booked 1 Van 1 Man to transport musical instruments to a concert venue in York with 48 hours notice. They were professional, flexible and friendly and I would be happy to use them again.

Becky Shaftoe ACFEA Tour Consultants

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The team arrived on time were very courteous, professional and efficient. While we all knew I was paying by the hour they came in well under other moving companies in York who quoted me fixed prices. I would recommend them and most certainly use them again if needed.

George Powell

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Very easy move with Dale and his lifter n shifter on the day, James. Both really courteous and easy to work with. I had a guy to help me out and they were happy to work with him. I had to move stuff from two locations to a third. All done smoothly and efficiently - everything securely loaded and fixed in the van, everything unloaded to where I wanted it. Dale had also advised me where to get packing materials in York as I'd been let down by a courier. I would recommend 1 Van 1 Man - you get flexible, sympathetic, efficient service at a very good price. What are you waiting for? Move. (I feel well qualified to write this as I have moved 5 times in 12 years and used 5 removal companies including 1van1man)

jamie charteris

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Mike and Dave made the perfect team to help me move a 2 bed house on my own - After a quick look around and confirming what was going on the van they cracked straight on, dismantling wardrobes that wouldn’t fit down the stairs, loading boxes and negotiating a very large prickly Holly tree (well done Mike, you were a trooper!) Once at my new home they unloaded quickly and efficiently (thanks to Dave’s expert Tetris loading skills) and kept checking in with me where I needed all my furniture and belongings put. This is the second time I have used 1van1man and I will continue to do so. They made the move feel so easy, especially as it was just me as my husband was at work. Friendly, professional and expert furniture dismantle and re-build skills - take the stress out of your move and just get 1van1man. Promise you - they’re ace !

Claire Staff

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Outstanding Motorcycle moving service provided by York company -1 Van 1 Man. I had a motorcycle moved from Selby to Leeds. Bike was collected with ease and the van was kitted out, they delivered on time as promised. They updated me throughout the whole journey… cheers!

Jafor Laboni

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I’ve used 1 Van 1 Man twice now in 3 years and recommend Dale and his crew with the highest regards. Phenomenal professionalism, customer service and absolute good people. There aren’t enough accolades I can use! I’ll be booking them again in the future and advise you do too!

Daniel Bowker

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